Welcome to Keltex Dry Cleaning!

These terms and conditions outline the rules and regulations for the use of Keltex Dry Cleaning's Website, located at https://www.keltexdrycleaning.co.uk/.

By accessing this website we assume you accept these terms and conditions. Do not continue to use Keltex Dry Cleaning if you do not agree to take all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and all Agreements: "Client", "You" and "Your" refers to you, the person log on this website and compliant to the Company’s terms and conditions. "The Company", "Ourselves", "We", "Our" and "Us", refers to our Company. "Party", "Parties", or "Us", refers to both the Client and ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client’s needs in respect of the provision of the Company’s stated services, in accordance with and subject to, prevailing law of Netherlands. Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they, are taken as interchangeable and therefore as referring to same.


We employ the use of cookies. By accessing Keltex Dry Cleaning, you agreed to use cookies in agreement with the Keltex Dry Cleaning's Privacy Policy.

Most interactive websites use cookies to let us retrieve the user’s details for each visit. Cookies are used by our website to enable the functionality of certain areas to make it easier for people visiting our website. Some of our affiliate/advertising partners may also use cookies.


Unless otherwise stated, Keltex Dry Cleaning and/or its licensors own the intellectual property rights for all material on Keltex Dry Cleaning. All intellectual property rights are reserved. You may access this from Keltex Dry Cleaning for your own personal use subjected to restrictions set in these terms and conditions.

You must not:

  • Republish material from Keltex Dry Cleaning

  • Sell, rent or sub-license material from Keltex Dry Cleaning

  • Reproduce, duplicate or copy material from Keltex Dry Cleaning

  • Redistribute content from Keltex Dry Cleaning

This Agreement shall begin on the date hereof. Our Terms and Conditions were created with the help of the Terms And Conditions Generator and the Privacy Policy Generator.

Parts of this website offer an opportunity for users to post and exchange opinions and information in certain areas of the website. Keltex Dry Cleaning does not filter, edit, publish or review Comments prior to their presence on the website. Comments do not reflect the views and opinions of Keltex Dry Cleaning, its agents and/or affiliates. Comments reflect the views and opinions of the person who post their views and opinions. To the extent permitted by applicable laws, Keltex Dry Cleaning shall not be liable for the Comments or for any liability, damages or expenses caused and/or suffered as a result of any use of and/or posting of and/or appearance of the Comments on this website.

Keltex Dry Cleaning reserves the right to monitor all Comments and to remove any Comments which can be considered inappropriate, offensive or causes breach of these Terms and Conditions.

You warrant and represent that:

  • You are entitled to post the Comments on our website and have all necessary licenses and consents to do so;

  • The Comments do not invade any intellectual property right, including without limitation copyright, patent or trademark of any third party;

  • The Comments do not contain any defamatory, libellous, offensive, indecent or otherwise unlawful material which is an invasion of privacy

  • Comments will not be used to solicit or promote business or custom or present commercial activities or unlawful activity.

You hereby grant Keltex Dry Cleaning a non-exclusive license to use, reproduce, edit and authorize others to use, reproduce and edit any of your Comments in any and all forms, formats or media.

Hyperlinking to our Content

The following organizations may link to our Website without prior written approval:

  • Government agencies;

  • Search engines;

  • News organizations;

  • Online directory distributors may link to our Website in the same manner as they hyperlink to the Websites of other listed businesses; and

  • Systemwide Accredited Businesses except soliciting non-profit organizations, charity shopping malls, and charity fundraising groups which may not hyperlink to our Web site.

These organizations may link to our home page, to publications or to other Website information so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products and/or services; and (c) fits within the context of the linking party’s site.

We may consider and approve other link requests from the following types of organizations:

  • commonly-known consumer and/or business information sources;

  • dot.com community sites;

  • associations or other groups representing charities;

  • online directory distributors;

  • internet portals;

  • accounting, law and consulting firms; and

  • educational institutions and trade associations.

We will approve link requests from these organizations if we decide that: (a) the link would not make us look unfavourably to ourselves or to our accredited businesses; (b) the organization does not have any negative records with us; (c) the benefit to us from the visibility of the hyperlink compensates the absence of Keltex Dry Cleaning, and (d) the link is in the context of general resource information.

These organizations may link to our home page so long as the link: (a) is not in any way deceptive; (b) does not falsely imply sponsorship, endorsement or approval of the linking party and its products or services; and (c) fits within the context of the linking party’s site.

If you are one of the organizations listed in paragraph 2 above and are interested in linking to our website, you must inform us by sending an e-mail to Keltex Dry Cleaning. Please include your name, your organization name, contact information as well as the URL of your site, a list of any URLs from which you intend to link to our Website, and a list of the URLs on our site to which you would like to link. Wait 2-3 weeks for a response.

Approved organizations may hyperlink to our Website as follows:

  • By use of our corporate name; or

  • By use of the uniform resource locator being linked to; or

  • By use of any other description of our Website being linked to that makes sense within the context and format of content on the linking party’s site.

No use of Keltex Dry Cleaning's logo or other artwork will be allowed for linking absent a trademark license agreement.


Without prior approval and written permission, you may not create frames around our Webpages that alter in any way the visual presentation or appearance of our Website.

Content Liability

We shall not be held responsible for any content that appears on your Website. You agree to protect and defend us against all claims that are rising on your Website. No link(s) should appear on any Website that may be interpreted as libellous, obscene or criminal, or which infringes, otherwise violates, or advocates the infringement or other violation of, any third party rights.

Your Privacy

Please read Privacy Policy

Reservation of Rights

We reserve the right to request that you remove all links or any particular link to our Website. You approve to immediately remove all links to our Website upon request. We also reserve the right to amend these terms and conditions and it’s linking policy at any time. By continuously linking to our Website, you agree to be bound to and follow these linking terms and conditions.

Removal of links from our website

If you find any link on our Website that is offensive for any reason, you are free to contact and inform us any moment. We will consider requests to remove links but we are not obligated to or so or to respond to you directly.

We do not ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we promise to ensure that the website remains available or that the material on the website is kept up to date.


To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website. Nothing in this disclaimer will:

  • limit or exclude our or your liability for death or personal injury;

  • limit or exclude our or your liability for fraud or fraudulent misrepresentation;

  • limit any of our or your liabilities in any way that is not permitted under applicable law; or

  • exclude any of our or your liabilities that may not be excluded under applicable law.

The limitations and prohibitions of liability set in this Section and elsewhere in this disclaimer: (a) are subject to the preceding paragraph; and (b) govern all liabilities arising under the disclaimer, including liabilities arising in contract, in tort and for breach of statutory duty.

As long as the website and the information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.

Keltex Dry Cleaning terms and conditions part 2.

(This does not affect your statutory rights)

  • 1.0 VAT – Value Added Tax

  • All prices are inclusive of the proposed standard rate of VAT.

  • Pricing

  • We reserve the right to change our prices at any time without prior notice to our customers/ clients 

  • Treating stains

  • We do not guarantee the removal of any stains or markings

  • The introductory price of cleaning does not include the removal of any stains and will be informed of this before cleaning commences

  • Stain removal is more straightforward if the customer tells us of the origin of the stain, colour problems, dye or pigment changes at the time of leaving the garment with us and for any unusual marks or stains that can be treated before dry-cleaning to improve results. It is also best to update us if any prior treatment has been undertaken due to reactions of chemicals- stain removal products

  •  An extra charge may apply where garments need additional treatment, depending on the time and costs involved.

  • Collection & Delivery

  • We take no responsibility for any items lost or damaged that were not added to the original checkout/ order.

  • We will ask for a signature upon delivery from the customer (or any other individual the customer has requested to accept the delivery) on the same collection & delivery card and to confirm all items have been successfully delivered in full to the customer's satisfaction. If there are any queries or complaints, the customer must raise them within five days of delivery.

  • We reserve the right to decline to collect or delivering above the third floor of any building unless an operating lift is available to our staff members 

  • We reserve the right to decline any of our services in the event of repeated inability to gain access to the customer's collection/delivery address.

  • Time and dates we quote are estimates only and do not form a contract in writing. The times may vary due to the volume, breakdown and other outside influences of our business.

  • Our collection & delivery service is not a free service when ordering online but is included in the overall price.

  • A charge may be applied depending on collection/delivery address or if we are asked to return collected items without undertaking any cleaning/services.

  • Right to decline service

  • We reserve the right to refuse any of our services to customers including but not limited to circumstances of actual or implied physical or verbal abuse towards our company or our employees.

  • Exclusions to liability

  • Although every effort will be made to ensure there is no damage to any items we clean, we do not accept liability for any of the below items:

1 Feather filled or down jacket items including but not limited to: bedding duvets, pillows, down jackets, sleeping bags etc.

2 Accessories or other objects attached to or contained within any items cleaned including but not limited to belts, buckles, buttons, zips, beads, broaches, money, credit cards, logos, badges, etc.

3 items that are damaged by accessories or other items attached to or contained within that item.

4 Pinholes or marks from tagging labels that we link to your articles.

5 Items that have unclear or no cleaning instructions available.

6 Items damaged when cleaned according to cleaning instructions, including but not limited to: colour loss or change, shrinkage, etc.

7 Items that have a purpose made crinkles or specially made creases from manufacturing that may be removed during the cleaning process due to the adhesive

8 Items that are not stated on your ticket or collection & delivery card.

9 Silk items that experience colour loss.

10 For loss, destruction or damage to wedding dresses unless they contain a detailed manufacturers care label complying with ISO 3758:2005 and processed/ cleaned according to the instructions contained thereon in.

Skin items such as Suede, leathers, furs, or sheepskin garments can sometimes have inherent defects/ scars and weakening areas that are not apparent before cleaning and only become evident after cleaning. In addition to the effects of normal wear, there are other conditions you should be aware of such as:

1 Some natural skins may have weak or thin areas that can chafe during processing and may not be noticed until after the cleaning process

2 Prior exposure to heat and moisture can cause skins to become tender, stiff or brittle.

3 Some natural skins may shrink or lose shape during processing.

4 Some types of natural stains may not be removable and can even make things worse.

5 Colour uniformity cannot be assured/ guaranteed if natural skins were not originally matched evenly and already showing dye runs or showing fading

6 Linings that are heavily soiled may be challenging to clean satisfactorily

  • Terms of Payment

  • All Collections & delivery must either be paid for before or on the delivery by cash, credit card, debit card or bank transfer.

  • We reserve the right not to collect or deliver any items until payment has been received by us.

  • Counter customers must either pay before or on collection by cash, credit card, debit card or bank transfer.

  • Claims

  • In situations where there is uncertainty as to the cause of damage to an item, we can arrange for a third-party analysis by the Laundry Technology Centre.

  • In the event that we are clearly at fault, then we shall settle the costs of the analysis along with the settlement of the claim

  •  in the event that we are not clearly at fault, the costs of the analysis will be settled by you the customer, and query or claim will be concluded.

  • Any claim settled will be settled in the form of a credit note 

  • Any claim paid will be on the condition that is accepted by the customer as full and final settlement.

  • Contact permissions

  • Keltex Dry Cleaning may use the information you provide to be in touch with you and to provide updates and marketing. You can change this at any time by contacting us at keltexrecyclingltd@gmail.com.

  • We will treat your information confidentially and with respect.

  • Changes to Terms & Conditions

  • We reserve the right to make any changes to our terms & conditions at any stage without prior notice